1. Who is responsible
Sri Lanka Taxi Charter Service International Limited (SLTCS), the operator of MongoliaVia, handles enquiries and booking information. Hong Kong business registration number: 78456401. Address: Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Hong Kong S.A.R. Privacy contact: worldcharter.official@gmail.com.
2. Information we collect
When you enquire, we receive your name, email, optional phone/WhatsApp number and country/region, travel dates, adult and child counts, vehicle preference, pickup point and the trip details you choose to share. Website hosting and security systems may process technical information such as IP address, browser information and access logs. Please share only what is necessary and obtain permission before providing another traveller’s details.
3. Why we use your information
We use these details to answer your enquiry, prepare quotations, discuss routes and vehicle arrangements, administer a confirmed booking, provide customer support, handle complaints and refunds, protect the website from misuse, and meet applicable accounting or legal obligations. Where applicable, processing is based on steps requested before a contract, performance of a contract, legal obligations, legitimate service/security interests, or consent.
4. Required and optional details
Required fields are marked on the form. Without your contact email, travel dates, name and group size, we may be unable to prepare or respond to an enquiry. Other fields help tailor your quote. Do not submit payment-card details, passport copies, detailed health information or unnecessary personal identifiers through this form.
5. Sharing and international handling
We share the minimum booking details needed with the transport provider and any accommodation, guide or activity supplier you ask us to arrange. Hosting, email and technical service providers may also process information for us. Information may be handled in Hong Kong, Mongolia and countries where these providers operate. We seek appropriate protections where required by applicable law. We do not sell your personal information.
6. Retention and security
We retain enquiry and booking information only for as long as needed for the purposes above, including customer service and applicable record-keeping or dispute periods. We use reasonable access controls and technical measures. The enquiry form uses anti-spam checks; a temporary hashed connection identifier may be used for a one-minute submission limit. No online transmission or email system can be guaranteed completely secure.
7. Cookies and external services
WordPress, hosting and security features may use essential cookies or similar technology. The MongoliaVia theme does not add advertising or analytics trackers. WhatsApp and mail links open services you choose to use; those providers apply their own privacy notices. Your browser settings can control cookies, although blocking essential cookies may affect some functions.
8. Your choices and rights
Depending on applicable law, you may request access to or correction of your data, deletion, restriction, portability or objection, or withdraw consent where processing relies on consent. Withdrawal does not affect prior lawful processing. Some requests may be limited by legal obligations or others’ rights. Contact worldcharter.official@gmail.com; we may need to verify your identity. You may also contact the relevant data protection authority.
9. Children and updates
This enquiry service is intended for adults arranging travel. A parent or authorised adult should provide only the child details needed to plan the journey, such as age and seating needs. We may update this notice when the service changes; the current version and date will be displayed here.