1. Who provides the service
MongoliaVia is operated by Sri Lanka Taxi Charter Service International Limited (SLTCS), Hong Kong business registration number 78456401, Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Hong Kong S.A.R. SLTCS arranges bookings; transport and any separately booked activities or accommodation are provided by the suppliers identified in your booking documents.
2. Enquiries and booking confirmation
Submitting a form or sending a message is an enquiry, not a confirmed booking. A booking becomes confirmed only when we issue a written confirmation and any stated acceptance or payment requirements are met. Please check names, dates, pickup details, route and group size promptly. The lead guest must be an adult and authorised to provide the group’s details.
3. Prices and what is included
Website prices are starting indications in USD per vehicle for the stated duration. The final amount depends on travel season, driver qualifications and experience, vehicle, route and availability. Your written quote states the currency, taxes or fees, included services and excluded costs. No accommodation, meal, activity, guide service or entrance fee is included unless expressly listed.
4. Payment
The payment method, any deposit, payment deadlines and any card or currency-conversion fees will be disclosed before confirmation. Pay only through the payment instructions supplied for your booking. We do not collect card details through the enquiry form. A quoted price is not a guarantee of availability until confirmed.
5. Changes, cancellations and refunds
Request changes or cancellations by email with your booking reference. The cancellation schedule and any non-refundable supplier charges must be disclosed in writing before you confirm. No universal free-cancellation period is promised on this website. We will explain any price difference or supplier charges before accepting a requested change. Refunds, where due, follow the confirmed conditions and applicable mandatory law.
6. Routes, weather and vehicle arrangements
Model itineraries and vehicle photographs are examples. Vehicle model, seating, luggage capacity, driver language and any guide service are confirmed separately. Long distances, unpaved roads, weather, closures and safety conditions may require a revised route or vehicle. The driver may decline an unsafe road or activity. We will discuss material changes and their cost implications where practical.
7. Guest responsibilities
Provide accurate travel and contact information, be ready at the agreed pickup time and tell us about luggage, child-seat requirements and practical accessibility needs before booking. Follow seat-belt rules and reasonable safety instructions. You are responsible for travel documents, entry permissions and suitable insurance. Do not send passport copies, payment-card information or medical records through the enquiry form.
8. Optional experiences and independent suppliers
Horse riding, camel riding, hikes, ger stays and other optional experiences depend on local conditions and supplier availability. Ask about the activity’s requirements, supervision and equipment before taking part. Applicable supplier conditions will be provided where relevant; optional experiences are not automatically part of a vehicle charter.
9. Service issues and liability
Contact us promptly if something goes wrong so we and the relevant supplier can try to resolve it. SLTCS is responsible for its own booking and arrangement obligations; suppliers are responsible for the services they perform, subject to applicable law. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded. We do not promise uninterrupted travel or guaranteed wildlife sightings.
10. Privacy and contact
Your details are handled as described in our Privacy Notice. For questions, changes, cancellations or complaints, contact worldcharter.official@gmail.com. If a translation differs, please contact us for clarification; mandatory consumer protections remain unaffected. Any additional booking-specific conditions must be supplied before confirmation.